Shopping for a pre-owned phone
Find answers about iPhone and Google Pixel orders. Need help with a particular device? Email customerservice@sctselct.online and include the model or order number.
Are your phones new or pre-owned?
Our phone collection focuses on pre-owned devices. The product title and description identify the model, storage, color, cosmetic condition and carrier-lock status for the selected listing.
How do you source phones?
We source phones to order. Contact us to confirm the exact configuration, availability and dispatch timing before purchasing if you have a deadline.
What do condition grades mean?
Condition labels describe cosmetic appearance. They do not, by themselves, specify battery health, repair history or included accessories. Ask for those details if they are not stated in the listing.
Will an unlocked phone work with my carrier?
Compatibility also depends on the regional model, supported network bands and SIM or eSIM requirements. Confirm the exact model with your carrier before purchase.
What battery health and warranty are included?
Use the individual listing and applicable sale terms for any stated battery minimum or warranty coverage. If a detail is missing, ask us before ordering.
Where do orders ship from?
We ship from the United States and Hong Kong, depending on the device. Review our shipping policy and confirm the dispatch location and delivery estimate for your order.
Can I return my phone?
Our current refund policy provides a 30-day return window, subject to its eligibility and conditions. Contact us before returning a device. We have a U.S. return location.
Can I cancel or change my order?
Email us promptly with your order number and request. Orders may be cancelled before shipment; contact us to confirm whether your order can still be changed or cancelled.
How can I track my order?
Use the tracking link in your shipping notification when available. If you cannot find it, contact us with your order number.
What accessories come with the phone?
Only accessories explicitly listed in the product description are included. Do not assume a charger or original box is included.
How do I prepare a phone for return?
Ask us for return authorization and instructions first. Back up your data, sign out of your Apple or Google account, remove activation locks, erase your personal data and remove any SIM card before returning the device.