Shipping policy
Shipping Policy
Thank you for shopping with GERVASO INC. We are committed to processing and delivering your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
We currently primarily ship orders within the United States.
Shipping availability and available delivery methods will be displayed during checkout based on your delivery address.
If international shipping is available for your destination, applicable shipping charges and delivery options will be displayed at checkout.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery within the United States is generally:
3–10 business days
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, peak shipping periods, or other circumstances outside our reasonable control.
Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping or promotional shipping rates on qualifying orders.
Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update your shipping information before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Missing Packages
If your tracking information shows that your order has not been delivered within the expected delivery period, please contact us at:
We will assist you in reviewing the shipment and, where appropriate, contacting the shipping carrier.
If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the shipping carrier.
Please contact us if you still cannot locate your package.
Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number along with photographs of the item and packaging when possible.
We will review the issue and work with you to provide an appropriate resolution in accordance with our Refund Policy.
Shipping Delays
GERVASO INC is not responsible for shipping delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, natural disasters, transportation disruptions, government actions, or other unforeseen events.
We will make reasonable efforts to assist customers when delivery issues occur.
Returns
Returns are handled according to our Refund Policy.
Please do not send a return package without first contacting us and receiving return instructions.
For return requests, contact:
Contact Us
If you have any questions regarding shipping or your order, please contact us:
GERVASO INC
Email: sctselct@cocoscott.com
Phone: +1 424-420-8599
Business Address: 1312 17TH ST, UNIT 2186, DENVER, CO 80202, UNITED STATES